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All Ideas
truncate KB article title in admin side or make new listing design .
Completed
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Paul P.
2
votes
Vote
Need a WYSIWYG for the "Support Ticket System"
Declined
turner2f
●
Support Manager
●
Comments:
5
●
Reply
3 years
ago by
Paul P.
7
votes
Vote
add image upload to KB article in support manager
Planned
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Mohamed A.
7
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
●
Support Manager
●
Comments:
4
●
Reply
3 years
ago by
Ricky T.
4
votes
Vote
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
Declined
turner2f
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Jonathan R.
2
votes
Vote
Need the ability to MANUALLY RE-allocate a ticket to any account
Completed
turner2f
●
Support Manager
●
Comments:
1
●
Reply
6 years
ago by
espse
5
votes
Vote
"Auto-Closed" tickets still have an "Open" status in Email Notifications
Under Consideration
turner2f
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Ricky T.
1
vote
Vote
Support staff ratings
Declined
Michael
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Paul P.
12
votes
Vote
Support Manager: Slight modification to awaiting reply status
Completed
ewh
●
Support Manager
●
Comments:
10
●
Reply
6 years
ago by
Suhesh
9
votes
Vote
Support Manager: Tag to quote last response
Under Consideration
ewh
●
Support Manager
●
Comments:
6
●
Reply
7 years
ago by
ewh
3
votes
Vote
Support Tickets: Include attachments from Blesta admin to clients in their inbox
Completed
ewh
●
Support Manager
●
Comments:
12
●
Reply
2 years
ago by
Michael
16
votes
Vote
Support Tickets: Specify Ticket Contacts
Planned
ewh
●
Support Manager
18
votes
Vote
Support Tickets: Ability to delete tickets from admin area
Completed
ewh
●
Support Manager
●
Comments:
4
●
Reply
6 years
ago by
ewh
12
votes
Vote
Support Manager: Filters
Completed
ewh
●
Support Manager
●
Comments:
5
●
Reply
3 years
ago by
Michael
6
votes
Vote
Support Tickets: Add a 'From' Column on Ticket List Page
Completed
ewh
●
Support Manager
●
Comments:
9
●
Reply
7 years
ago by
Paul P.
11
votes
Vote
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