Requests
"Auto-Closed" tickets still have an "Open" status in Email Notifications
Under Consideration
We upgraded to the stable 4.0 version
Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the notification email ?
Instead the email notification says they have a status of "Awaiting Reply" .
Additionally, there is NO closing date posted.
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AN EXAMPLE EMAIL WILL HAVE...
Ticket ID # : #2875360 -0ce2-
Status : Awaiting Reply
Priority : Critical
Department : Admin Department
Dept. Email : admin@mywebsite.com
Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ]
Date Opened : Feb 22, 2017
Date Closed (?) :
I like this idea
Was this ever fixed ?
Exactly have it been? I will have to check my installation when one of the tickets expires.
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