"Auto-Closed" tickets still have an "Open" status in Email Notifications
We upgraded to the stable 4.0 version
Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the notification email ?
Instead the email notification says they have a status of "Awaiting Reply" .
Additionally, there is NO closing date posted.
AN EXAMPLE EMAIL WILL HAVE...
Ticket ID # : #2875360 -0ce2-
Status : Awaiting Reply
Priority : Critical
Department : Admin Department
Dept. Email : [email protected]
Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ]
Date Opened : Feb 22, 2017
Date Closed (?) :