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Requests

"Auto-Closed" tickets still have an "Open" status in Email Notifications

turner2f shared this idea 4 years ago
Under Consideration

We upgraded to the stable 4.0 version

Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "closed" within the notification email ?

Instead the email notification says they have a status of "Awaiting Reply" .

Additionally, there is NO closing date posted.

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AN EXAMPLE EMAIL WILL HAVE...

Ticket ID # : #2875360 -0ce2-

Status : Awaiting Reply

Priority : Critical

Department : Admin Department

Dept. Email : [email protected]

Originating Email ? : - [ Email is displayed IF your message was originally submitted outside the System ]

Date Opened : Feb 22, 2017

Date Closed (?) :

Comments (2)

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1

Was this ever fixed ?

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1

Exactly have it been? I will have to check my installation when one of the tickets expires.