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Need Ability to Get an Admin Nag Notification for Outstanding Tickets

turner2f shared this idea 4 years ago
Declined

Need Ability to Get an Admin Nag Notification for Outstanding Tickets

A reminder that sends an email to a Staff member that is assigned to remind them that they have a ticket in their queue.

Some staff members forget to reply to tickets and the tickets go unnoticed by them or others.

Could we set set it to "nag" if 1 or 2 days have passed via a CRON ?

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