Requests
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
Declined
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
A reminder that sends an email to a Staff member that is assigned to remind them that they have a ticket in their queue.
Some staff members forget to reply to tickets and the tickets go unnoticed by them or others.
Could we set set it to "nag" if 1 or 2 days have passed via a CRON ?
I like this idea
Seems like a duplicate of https://requests.blesta.com/topic/add-support-ticket-notifications
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