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Blesta Feedback Topic Idea Support Manager

Need a WYSIWYG for the "Support Ticket System"

turner2f shared this idea 7 years ago

Declined

Please add a WYSIWYG for the "Support Ticket System".

There is a WYSIWYG for the "Email Client" function, but not for the Support Ticket System .

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When the Support Ticket System sends out an email with a reply, the text is small, plain and has NO space height between the lines.

I like this idea

Comments (5)

Mohamed Anouar Achoukhy ● 7 years ago

normally ticket is just text with questions answers , not sur why you will need the HTML tags?

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Paul Phillips ● 7 years ago

The support system supports Markdown, always has, no HTML. We are planning to use a markdown editor like stackedit.io and already have a task assigned for this at https://dev.blesta.com/browse/CORE-2299

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turner2f ● 7 years ago

Awesome.

Thank you.

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turner2f ● 4 years ago

Is this still being planned for implementation ?

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Paul Phillips ● 4 years ago

No, the support system supports markdown. HTML can be dangerous. A markdown editor has since been added as mentioned, it's available to both clients and staff to format their responses similar to a WYSIWYG editor.. but for markdown.

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