Support Manager: Tag to quote last response
ewh shared this idea 6 years ago
Right now, the only way to quote the last reply in a support ticket is to choose 'quote' for each ticket reply. It would be nice if there was a tag that we could put in the email template to automatically quote what we are replying to. We often forget to quote and the customer gets confused as to what we're replying to.
Like this bubble system?
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