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Blesta FeedbackTopicIdeaStaff Interface
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Category Staff Interface
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Support Manager - Interface Upgrade Suggestions

turner2f shared this idea 6 years ago
Under Consideration

Prior to Blesta 4.0 Stable there was a plugin by Paulo V. called Support Manager Pro. In Blesta v 4.0 Stable it no longer works.

https://www.blesta.com/forums/index.php?/topic/2001-plugin-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/&

Please consider updating the Blesta Core Support Manager with the following user-friendly, intuitive interface.

INTERFACE EXPLAINED:

  • Main Tickets called "From/To" that display the Name/Link of the Ticket client, to easy access.

  • Merge any tickets, and not only tickets assigned to a client

  • On "Reply/View" a ticket the "Notes" are displayed in full yellow and not only the title to easy see what are notes.

  • On "Reply/View" all the "Logs" and "Client Replies" are displayed with the title in "Grey" and not "Blue" to easy see the "Staff Replies
  • On "Reply/View" all the space between entries where reduced to optimize space in all replies/logs/notes
  • When a client name is in "Red" it is not a Registered Client, when it is "Green" the client already exists.

  • The ability to ACTUALLY DELETE a ticket from the the database, instead of allocating it as "closed"

SCREENSHOT 1

support_managerpro_1

SCREENSHOT 2

support_managerpro_2

SCREENSHOT 3

The ability to have the client tickets displayed on the client's dashboard.

supportmanagerpro_2016-4

SCREENSHOT 4

Need a side-navigation bar where the tickets can be compartmentalized and filtered for user-friendliness.

"Open", "Awaiting Reply". "In Progress", "Closed", "Spam" and "Trash"

supportmanagerpro_2016-3

6 I like this idea

Comments (2)

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Suhesh ● 5 years ago

Any option to attach a pdf file while creating an invoice manually ? Any option to show all notes added under a ticket to show up in top and not in between ?Any option to open a ticket if the customer is not registered with us like a sales cleint so that we can open a ticket with a possible client ? Any option to show the services and select the service which they are opening the ticket in relation like there is similar one in WHMCS for Support manager ?

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salmakhan ● 3 months ago

You must install the hardware support manager appliance on a host with enough memory, storage, and processing power regardless of the hardware vendor. OVF or OVA templates are typically used to distribute hardware support manager appliances. On any host in any vCenter Server server, you can deploy them.

After deployment, the appliance virtual machine must be powered on and registered as a vCenter Server extension. The appliance may require you to log in as an administrator. One or more vCenter Server systems may accept registrations from each hardware support manager.

After you deploy a hardware support manager appliance, a vCenter Server plug-in user interface might become accessible in the vSphere Client, but the hardware support manager might also have a unique user interface of its own. For instance, the vCenter Server plug-in user interface for OMIVV, iLO Amplifier, and Lenovo xClarity Integrator for VMware vCenter all assist you in configuring and interacting with the corresponding hardware support manager.

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