Requests | Blesta

Requests

Support Tickets: Include attachments from Blesta admin to clients in their inbox

Evolve Web Hosting shared this idea 7 months ago
Under Consideration

Whenever a support ticket is sent with an attachment to a client, please include the attachment in the customers inbox.

I know it has been discussed and I can understand and appreciate the concept when an attachment is sent to us as Blesta admins but we're never going to attach a virus and send it to our clients.

Comments (4)

photo
2

Some attachments may be too large to email. How do you suggest this is handled?

photo
1

I don't know much about it but I'm guessing there is some sort of a standardized size limit? I know I run into that issue through regular email as well.

photo
1

I think Blesta could set a default size limit with an alert to the admins about the size restriction. Most of the time (for us anyways), it's a screenshot that we want to send to someone.

photo
1

Email clients like Yahoo or Gmail will accept file sizes as large as 10MB.

As an admin, I am pretty certain that we will know not to send huge files. And if a huge file were sent the admin would be notified when their email receives a bounced message.

The ability to attach files to ticket replies to the client is a great idea.

photo