Support Tickets: Include attachments from Blesta admin to clients in their inbox

Evolve Web Hosting shared this idea 2 months ago
Under Consideration

Whenever a support ticket is sent with an attachment to a client, please include the attachment in the customers inbox.

I know it has been discussed and I can understand and appreciate the concept when an attachment is sent to us as Blesta admins but we're never going to attach a virus and send it to our clients.

Comments (3)

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Some attachments may be too large to email. How do you suggest this is handled?

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I don't know much about it but I'm guessing there is some sort of a standardized size limit? I know I run into that issue through regular email as well.

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I think Blesta could set a default size limit with an alert to the admins about the size restriction. Most of the time (for us anyways), it's a screenshot that we want to send to someone.

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