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Blesta Feedback Topic Idea Support Manager

Support Tickets: Include attachments from Blesta admin to clients in their inbox

ewh shared this idea 7 years ago

Completed

Whenever a support ticket is sent with an attachment to a client, please include the attachment in the customers inbox.

I know it has been discussed and I can understand and appreciate the concept when an attachment is sent to us as Blesta admins but we're never going to attach a virus and send it to our clients.

I like this idea

Comments (12)

Paul Phillips ● 7 years ago

Some attachments may be too large to email. How do you suggest this is handled?

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ewh ● 7 years ago

I don't know much about it but I'm guessing there is some sort of a standardized size limit? I know I run into that issue through regular email as well.

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ewh ● 7 years ago

I think Blesta could set a default size limit with an alert to the admins about the size restriction. Most of the time (for us anyways), it's a screenshot that we want to send to someone.

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turner2f ● 7 years ago

Email clients like Yahoo or Gmail will accept file sizes as large as 10MB.

As an admin, I am pretty certain that we will know not to send huge files. And if a huge file were sent the admin would be notified when their email receives a bounced message.

The ability to attach files to ticket replies to the client is a great idea.

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espse ● 6 years ago

This would be a great improvement! Not having clients to login to see the attachment is very helpfull specially when clients are using their phone to check ad reply to tickets what is the majority of my clients.

So as EnvolveWebHosting said, we could setup a custom limit on the backend (ex: 10 or 20MB). In case the attachment is too large for a specific email box, the email will simple be returned back as bounce.

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Paul Phillips ● 3 years ago

We have a task for this: https://dev.blesta.com/browse/CORE-3648

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PauloV ● 3 years ago

really a must have, didnt notice this in 2014 lol, until we used daily :P

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turner2f ● 3 years ago

Thank you SO much for making this " planned " .

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Emanuele Vedova ● 3 years ago

You can add support for Amazon S3 and S3 compatible storage providers for file attachment uploads.

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turner2f ● 3 years ago

For clarity . . .

Does this mean that the clients will receive ticket attachments from the admin in their Blesta inbox within the support ticket ?

Will they also . . .

Receive the ticket attachments in their Gmail and Yahoo email addresses too ?

Or is it just going to appear

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turner2f ● 3 years ago

[ REPOST ]

For clarity . . .

Does this mean that the clients will receive ticket attachments from the admin in their Blesta inbox within the support ticket ?

- AND -

Will they also receive the ticket attachments in their G-mail and Yahoo email addresses too ?

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Michael ● 2 years ago

Completed in v5.1.0-b1

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