Requests
We find difficulty operating support manager to the current state.
I suggest the following changes for better flexibility and management.
- Being able to change ticket clients.
Examples:
#1 A contact of the client not created in blesta sends an email on our support department. I want that ticket under my client.
#2 A client opens a ticket through the open a ticket form without login. The system does not detect the e-mail. Therefore, ticket is not assigned to client.
- Being able to open tickets to non clients.
Examples:
#1 Sales.
- Option to open ticket to contacts directly with an option to include the primary client if we want to.
Examples:
#1 Client has 25 employees. I don't want to annoy Chuck the CEO every time Karen from HR forgets how to change the print setting to grey scale.
I like this idea
Really need this feature.
This was declined because it's already possible. Under Support >Tickets, check the box next to a ticket that you want to move, then select the "Reassign" option and enter the client to reassign the ticket to.
In what version was this feature introduced ?
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