Option to re-assign ticket client and other proposions.
We find difficulty operating support manager to the current state.
I suggest the following changes for better flexibility and management.
- Being able to change ticket clients.
#1 A contact of the client not created in blesta sends an email on our support department. I want that ticket under my client.
#2 A client opens a ticket through the open a ticket form without login. The system does not detect the e-mail. Therefore, ticket is not assigned to client.
- Being able to open tickets to non clients.
- Option to open ticket to contacts directly with an option to include the primary client if we want to.
#1 Client has 25 employees. I don't want to annoy Chuck the CEO every time Karen from HR forgets how to change the print setting to grey scale.