Support Manager Client tickets overview
Michael shared this idea 1 year ago
When you have a ticket open at the moment, if you click on the client's name it takes you to their profile.
I think it would be a nice feature to click their name and see an overview of all their tickets with the company.
So you can see open / closed / awaiting reply
How many tickets they have had option count.
Can then extend it to have a time spent on all tickets count.
Could even have a feature to assign an operator to be auto-assigned to tickets for that particular client.
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