Requests
"Awaiting Client Reply" ticket status shouldstill be considered as "Open"
Under Consideration
"Awaiting Client Reply" ticket status should still be considered as "Open".
Currently, a ticket is considered as officially "Closed" if it has a status of "Awaiting Client Reply".
- This affects the "Open" and "Closed" status tabs
- This ALSO affects the "Client Cards"
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A status of "Awaiting Client Reply" should mean that the client and the administrator are STILL having an open dialogue.
That the matter is NOT officially closed.
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Please consider adjusting this in an update.
I like this idea
This is a SERIOUS issue if that how it behaves. No wonder why this client might be not thrilled of the ticketing system and emailed me personally as a result. :(
I hope this get all sorted so clients may be more aware that their tickets are indeed in an "open" state even to the billing software.
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