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"Awaiting Client Reply" ticket status shouldstill be considered as "Open"

turner2f shared this idea 7 months ago
Under Consideration

"Awaiting Client Reply" ticket status should still be considered as "Open".

Currently, a ticket is considered as officially "Closed" if it has a status of "Awaiting Client Reply".

- This affects the "Open" and "Closed" status tabs

- This ALSO affects the "Client Cards"

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A status of "Awaiting Client Reply" should mean that the client and the administrator are STILL having an open dialogue.

That the matter is NOT officially closed.

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Please consider adjusting this in an update.

Comments (1)

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This is a SERIOUS issue if that how it behaves. No wonder why this client might be not thrilled of the ticketing system and emailed me personally as a result. :(

I hope this get all sorted so clients may be more aware that their tickets are indeed in an "open" state even to the billing software.