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Requests

Blesta Feedback Topic Idea Support Manager

Support Tickets: Add a 'From' Column on Ticket List Page

ewh shared this idea 8 years ago

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6bc95d6112a2a1f72816451f9ec62d4b

Add either the clients first and last name (or Company Name) or the email address (if they are not a registered client) to allow Blesta users to find support tickets faster when responding.

I like this idea

Comments (9)

Michael ● 8 years ago

I would say have a tooltip on the ticket id to show who is the client or email address (if not a client) and maybe a company name if it's from a client?

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ewh ● 8 years ago

Personally, I'd rather see it right in front of my eyes otherwise, the tooltip isn't much faster than opening the ticket like we do now. I know you're a fan of less on the screen but I'm a fan of speed and efficiency.

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