Requests | Blesta

Requests

Support Tickets: Add a 'From' Column on Ticket List Page

ewh shared this idea 7 years ago
Completed

6bc95d6112a2a1f72816451f9ec62d4b

Add either the clients first and last name (or Company Name) or the email address (if they are not a registered client) to allow Blesta users to find support tickets faster when responding.

Comments (9)

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1

I would say have a tooltip on the ticket id to show who is the client or email address (if not a client) and maybe a company name if it's from a client?

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1

Personally, I'd rather see it right in front of my eyes otherwise, the tooltip isn't much faster than opening the ticket like we do now. I know you're a fan of less on the screen but I'm a fan of speed and efficiency.

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1

Have an option to enable and disable such features.

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6

First and Last Name, linked to their client account? If not attached to a client account, display email address instead?

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2

Yes!

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1

Agreed.

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1

+1 and then some, would be extremely helpful.

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1

This seems to have a good amount of votes and I know it would really help a lot of users out.

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