Support Manager: Slight modification to awaiting reply status

Evolve Web Hosting shared this idea 3 months ago
Under Consideration

I personally think it would be easier for clients to realize the status of tickets when they view them from their account if we had the options 'awaiting client reply' or 'awaiting [company name] reply' or 'awaiting tech reply'. I think some customers login to the portal and see 'awaiting reply' and they think that THEY are still waiting for us to reply to them!

I do know how to add new statuses but it's always nice to see things like this included in the CORE to make upgrades easier and provide the enhancement to other Blesta users.

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Comments (3)

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Maybe the custom status will fix it. CORE-605

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1

It would but it's been on the Long Term list for a long time!

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84b847fdfc738cab85719792c43e1310e045a224d76fb7d8860f4863eeccbfc5

For now, I just edited the language file but I think this is less confusing for clients.

plugins/support_manager/language/en_us/support_manager_tickets.php

$lang['SupportManagerTickets.status.open"] = "Awaiting Staff Reply";

$lang['SupportManagerTickets.status.awaiting_reply'] = "Awaiting Client Reply";

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