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All Ideas
Read status on tickets
Under Consideration
Chris
●
Support Manager
●
Comments:
2
●
Reply
2 years
ago by
Sebastian
3
votes
Vote
In progress keep on ticket
Under Consideration
Michael
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Michael
3
votes
Vote
Support Tickets: Include attachments from Blesta admin to clients in their inbox
Completed
ewh
●
Support Manager
●
Comments:
12
●
Reply
3 years
ago by
Michael
16
votes
Vote
Support Manager Client tickets overview
Under Consideration
Michael
●
Support Manager
2
votes
Vote
Option to re-assign ticket client and other proposions.
Already Possible
John
●
Support Manager
4
votes
Vote
Allow 'Additional Contacts' to Open & Reply to Support Tickets
Under Consideration
Matt M.
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Rose A.
5
votes
Vote
Add pre-defined responses above signatures
Under Consideration
Michael
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Danny
5
votes
Vote
Only clients with a client group can open tickets
Under Consideration
Michael
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Paul P.
3
votes
Vote
"Auto-Closed" tickets still have an "Open" status in Email Notifications
Under Consideration
turner2f
●
Support Manager
●
Comments:
2
●
Reply
4 years
ago by
Ricky T.
1
vote
Vote
"Sticky HelpDesk Comments" Feature
Under Consideration
CodiesLAB.Tech
●
Support Manager
●
Comments:
5
●
Reply
4 years
ago by
Ricky T.
2
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
●
Support Manager
●
Comments:
4
●
Reply
4 years
ago by
Ricky T.
4
votes
Vote
"Awaiting Client Reply" ticket status shouldstill be considered as "Open"
Under Consideration
turner2f
●
Support Manager
●
Comments:
1
●
Reply
4 years
ago by
Ricky T.
2
votes
Vote
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
Declined
turner2f
●
Support Manager
●
Comments:
1
●
Reply
4 years
ago by
Jonathan R.
2
votes
Vote
Option to enable captchas on tickets
Planned
g4m3r
●
Support Manager
●
Comments:
2
●
Reply
4 years
ago by
Michael
6
votes
Vote
Support Manager: Filters
Completed
ewh
●
Support Manager
●
Comments:
5
●
Reply
4 years
ago by
Michael
6
votes
Vote
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