All Ideas

Allow 'Additional Contacts' to Open & Reply to Support Tickets

Under Consideration Matt M. ● Support Manager ● Comments: 2 ● Reply 1 year ago by Rose A.

5 votes

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Allow Ticket Attachments to be Physically Deleted when a Ticket is Deleted/Trashed

Under Consideration turner2f ● Support Manager ● Comments: 1 ● Reply 1 month ago by ProfoundIT

4 votes

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add a colum in the Open a ticket section for adding custom email address if no client Id is associat

Under Consideration Suhesh 14 hours ago ● Support Manager ● No Comments

1 vote

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No Option to add alternate contacts while opening a ticket

Under Consideration Suhesh 14 hours ago ● Support Manager ● No Comments

1 vote

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No CC option for tickets

Under Consideration Suhesh 14 hours ago ● Support Manager ● No Comments

1 vote

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Ability to Designate who Received Paid Invoices

Under Consideration Jason R. ● Support Manager ● Comments: 1 ● Reply 1 month ago by Jason R.

3 votes

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Forward to new ticket form when there is only on department setup

Under Consideration Michael H. 2 years ago ● Support Manager ● No Comments

3 votes

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option to create a ticket for the staff to any email address and no need for them to be under one cl

Under Consideration Suhesh ● Support Manager ● Comments: 5 ● Reply 1 year ago by Alk

7 votes

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"Awaiting Client Reply" ticket status shouldstill be considered as "Open"

Under Consideration turner2f ● Support Manager ● Comments: 1 ● Reply 2 years ago by Ricky T.

2 votes

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Delete Single Response from Support Tickets

Under Consideration Muhammad J. 4 months ago ● Support Manager ● No Comments

2 votes

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"Sticky HelpDesk Comments" Feature

Under Consideration CodiesLAB.Tech ● Support Manager ● Comments: 5 ● Reply 2 years ago by Ricky T.

2 votes

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Option to delete a ticket which is not needed like spam mails

Completed Suhesh ● Support Manager ● Comments: 2 ● Reply 5 years ago by Suhesh

1 vote

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Need Ability to Limit File Size and Restrict File Types from Upload

Under Consideration turner2f ● Support Manager ● Comments: 4 ● Reply 2 years ago by Ricky T.

4 votes

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Option to attach a pdf when a staff is invoicing for extra works done or manual billing

Under Consideration Suhesh ● Support Manager ● Comments: 2 ● Reply 5 years ago by Suhesh

2 votes

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Support Manager: Slight modification to awaiting reply status

Completed ewh ● Support Manager ● Comments: 10 ● Reply 5 years ago by Suhesh

9 votes

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