All Ideas

Links in support ticket should be opened in new tab

Under Consideration Muhammad J. ● Support Manager

3 votes

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Service Specific Ticket

Planned CodiesLAB.Tech ● Support Manager ● Comments: 4 ● Reply 6 months ago by Markus S.

10 votes

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Mark ticket as spam and block sender in one go

Under Consideration Jon M. ● Support Manager

4 votes

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Enable Oauth2.0 for Outgoing Mail

Planned zenki ● Support Manager ● Comments: 4 ● Reply 2 months ago by Paul S.

7 votes

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option to create a ticket for the staff to any email address and no need for them to be under one cl

Under Consideration Suhesh ● Support Manager ● Comments: 7 ● Reply 6 months ago by Markus S.

11 votes

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Enable Oauth2.0 for Incoming Mail/Support Manager

Under Consideration Paul S. ● Support Manager

2 votes

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Ticket Number Formatting

Under Consideration Markus S. 6 months ago ● Support Manager ● No Comments

4 votes

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UX Improvements: Make ticket summary page AJAX aware / edit parameters in summary screen

Under Consideration Jon M. ● Support Manager ● Comments: 1 ● Reply 8 months ago by Jasmine W.

2 votes

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Forward to new ticket form when there is only on department setup

Under Consideration Michael H. 3 years ago ● Support Manager ● No Comments

3 votes

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"Awaiting Client Reply" ticket status shouldstill be considered as "Open"

Under Consideration turner2f ● Support Manager ● Comments: 1 ● Reply 3 years ago by Ricky T.

2 votes

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"Sticky HelpDesk Comments" Feature

Under Consideration CodiesLAB.Tech ● Support Manager ● Comments: 5 ● Reply 3 years ago by Ricky T.

2 votes

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Option to delete a ticket which is not needed like spam mails

Completed Suhesh ● Support Manager ● Comments: 2 ● Reply 6 years ago by Suhesh

1 vote

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Need Ability to Limit File Size and Restrict File Types from Upload

Under Consideration turner2f ● Support Manager ● Comments: 4 ● Reply 3 years ago by Ricky T.

4 votes

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Support Manager: Slight modification to awaiting reply status

Completed ewh ● Support Manager ● Comments: 10 ● Reply 6 years ago by Suhesh

9 votes

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Option for clients to select the service for which they are opening the ticket and list the servic

Planned Suhesh ● Support Manager ● Comments: 4 ● Reply 5 months ago by Paul P.

14 votes

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Requests