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All Ideas
Forward to new ticket form when there is only on department setup
Under Consideration
Michael H.
4 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
"Awaiting Client Reply" ticket status shouldstill be considered as "Open"
Under Consideration
turner2f
●
Support Manager
●
Comments:
1
●
Reply
4 years
ago by
Ricky T.
2
votes
Vote
The 'List-Unsubscribe' header add in All Email.
Under Consideration
Tonette T.
●
Support Manager
●
Comments:
1
●
Reply
8 months
ago by
MichaelCee
2
votes
Vote
"Sticky HelpDesk Comments" Feature
Under Consideration
CodiesLAB.Tech
●
Support Manager
●
Comments:
5
●
Reply
4 years
ago by
Ricky T.
2
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
●
Support Manager
●
Comments:
4
●
Reply
4 years
ago by
Ricky T.
4
votes
Vote
Support Manager: Slight modification to awaiting reply status
Completed
ewh
●
Support Manager
●
Comments:
10
●
Reply
7 years
ago by
Suhesh
9
votes
Vote
truncate KB article title in admin side or make new listing design .
Completed
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
8 years
ago by
Paul P.
2
votes
Vote
HelpDesk Tickets Reminders
Under Consideration
CodiesLAB.Tech
5 years
ago
●
Support Manager
●
No Comments
5
votes
Vote
Add pre-defined responses above signatures
Under Consideration
Michael
●
Support Manager
●
Comments:
1
●
Reply
4 years
ago by
Danny
5
votes
Vote
Improvement on filter on support
Under Consideration
Michael
3 years
ago
●
Support Manager
●
No Comments
2
votes
Vote
New Ticket Autoresponder
Under Consideration
Starburst S.
●
Support Manager
●
Comments:
3
●
Reply
8 months
ago by
MichaelCee
3
votes
Vote
Enable Oauth2.0 for Outgoing Mail
Planned
zenki
●
Support Manager
●
Comments:
4
●
Reply
1 year
ago by
Paul S.
7
votes
Vote
Config Option: Default Support Department
Under Consideration
Sebastian
6 months
ago
●
Support Manager
●
No Comments
2
votes
Vote
Ability to link to a hidden support department
Under Consideration
Cam G.
5 years
ago
●
Support Manager
●
No Comments
1
vote
Vote
Staff is viewing / typing alerts per tickets
Under Consideration
Michael
2 years
ago
●
Support Manager
●
No Comments
1
vote
Vote
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