All Ideas

Enable Oauth2.0 for Outgoing Mail

Planned zenki ● Support Manager ● Comments: 4 ● Reply 1 year ago by Paul S.

7 votes

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Config Option: Default Support Department

Under Consideration Sebastian 1 year ago ● Support Manager ● No Comments

2 votes

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Ability to link to a hidden support department

Under Consideration Cam G. 6 years ago ● Support Manager ● No Comments

1 vote

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Staff is viewing / typing alerts per tickets

Under Consideration Michael 3 years ago ● Support Manager ● No Comments

1 vote

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add a colum in the Open a ticket section for adding custom email address if no client Id is associat

Under Consideration Suhesh 2 years ago ● Support Manager ● No Comments

1 vote

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No Option to add alternate contacts while opening a ticket

Under Consideration Suhesh 2 years ago ● Support Manager ● No Comments

1 vote

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No CC option for tickets

Under Consideration Suhesh 2 years ago ● Support Manager ● No Comments

1 vote

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Support Form Hide description box and autofil subject

Under Consideration Christopher R. 2 years ago ● Support Manager ● No Comments

1 vote

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Service Specific Ticket

Planned CodiesLAB.Tech ● Support Manager

11 votes

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UX Improvements: Make ticket summary page AJAX aware / edit parameters in summary screen

Under Consideration Jon M. ● Support Manager

3 votes

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option to create a ticket for the staff to any email address and no need for them to be under one cl

Under Consideration Suhesh ● Support Manager ● Comments: 7 ● Reply 2 years ago by Markus S.

11 votes

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option to setup a follow up for tickets

Under Consideration Suhesh 8 years ago ● Support Manager ● No Comments

4 votes

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Need the ability to MANUALLY RE-allocate a ticket to any account

Completed turner2f ● Support Manager ● Comments: 1 ● Reply 8 years ago by espse

5 votes

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Delete Single Response from Support Tickets

Under Consideration Muhammad J. 3 years ago ● Support Manager ● No Comments

3 votes

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Support Tickets: Add a 'From' Column on Ticket List Page

Completed ewh ● Support Manager ● Comments: 9 ● Reply 8 years ago by Paul P.

11 votes

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Requests