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"Auto-Closed" tickets still have an "Open" status in Email Notifications
Under Consideration
turner2f
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Ricky T.
1
vote
Vote
"Sticky HelpDesk Comments" Feature
Under Consideration
CodiesLAB.Tech
●
Support Manager
●
Comments:
5
●
Reply
3 years
ago by
Ricky T.
2
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
●
Support Manager
●
Comments:
4
●
Reply
3 years
ago by
Ricky T.
4
votes
Vote
"Awaiting Client Reply" ticket status shouldstill be considered as "Open"
Under Consideration
turner2f
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Ricky T.
2
votes
Vote
Make the "Priorities" to be colored buttons for Support Tickets within ADMIN area
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
2
votes
Vote
Include Ticket Attachments in the Client's G-Mail and Yahoo email accounts
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
2
votes
Vote
Need ability to block countries or IP Address of the ticket submitter
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
2
votes
Vote
Need ability to RE-Assign Tickets to Sub-Accounts
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Forward to new ticket form when there is only on department setup
Under Consideration
Michael H.
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
Declined
turner2f
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Jonathan R.
2
votes
Vote
Option to enable captchas on tickets
Planned
g4m3r
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Michael
6
votes
Vote
Support Manager: Filters
Completed
ewh
●
Support Manager
●
Comments:
5
●
Reply
3 years
ago by
Michael
6
votes
Vote
Give Feedback after support ticket closes
Planned
Muhammad H.
●
Support Manager
●
Comments:
8
●
Reply
3 years
ago by
Md.Mahmudul H.
21
votes
Vote
Support staff ratings
Declined
Michael
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Paul P.
12
votes
Vote
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