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Search content of tickets
Planned
Alk
●
Support Manager
●
Comments:
7
●
Reply
3 years
ago by
turner2f
13
votes
Vote
Need a WYSIWYG for the "Support Ticket System"
Declined
turner2f
●
Support Manager
●
Comments:
5
●
Reply
3 years
ago by
Paul P.
7
votes
Vote
Ability to link to a hidden support department
Under Consideration
Cam G.
4 years
ago
●
Support Manager
●
No Comments
1
vote
Vote
HelpDesk Tickets Reminders
Under Consideration
CodiesLAB.Tech
4 years
ago
●
Support Manager
●
No Comments
5
votes
Vote
Allow Follow Up Timer Actions in HelpDesk Tickets
Under Consideration
CodiesLAB.Tech
4 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Support Manager: Slight modification to awaiting reply status
Completed
ewh
●
Support Manager
●
Comments:
10
●
Reply
6 years
ago by
Suhesh
9
votes
Vote
Need the ability to MANUALLY RE-allocate a ticket to any account
Completed
turner2f
●
Support Manager
●
Comments:
1
●
Reply
6 years
ago by
espse
5
votes
Vote
Option to attach a pdf when a staff is invoicing for extra works done or manual billing
Under Consideration
Suhesh
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Suhesh
3
votes
Vote
Option to delete a ticket which is not needed like spam mails
Completed
Suhesh
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Suhesh
1
vote
Vote
option to setup a follow up for tickets
Under Consideration
Suhesh
6 years
ago
●
Support Manager
●
No Comments
4
votes
Vote
Support Tickets: Ability to delete tickets from admin area
Completed
ewh
●
Support Manager
●
Comments:
4
●
Reply
6 years
ago by
ewh
12
votes
Vote
truncate KB article title in admin side or make new listing design .
Completed
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Paul P.
2
votes
Vote
add image upload to KB article in support manager
Planned
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Mohamed A.
7
votes
Vote
Support Tickets: Add a 'From' Column on Ticket List Page
Completed
ewh
●
Support Manager
●
Comments:
9
●
Reply
6 years
ago by
Paul P.
11
votes
Vote
Support Manager: Tag to quote last response
Under Consideration
ewh
●
Support Manager
●
Comments:
6
●
Reply
7 years
ago by
ewh
3
votes
Vote
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