All Ideas

"Sticky HelpDesk Comments" Feature

Under Consideration CodiesLAB.Tech ● Support Manager ● Comments: 5 ● Reply 5 years ago by Ricky T.

2 votes

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"Awaiting Client Reply" ticket status shouldstill be considered as "Open"

Under Consideration turner2f ● Support Manager

2 votes

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Need ability to block countries or IP Address of the ticket submitter

Under Consideration turner2f 5 years ago ● Support Manager ● No Comments

2 votes

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Include Ticket Attachments in the Client's G-Mail and Yahoo email accounts

Under Consideration turner2f 5 years ago ● Support Manager ● No Comments

2 votes

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Need Ability to Limit File Size and Restrict File Types from Upload

Under Consideration turner2f 5 years ago ● Support Manager ● No Comments

2 votes

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Support Manager Client tickets overview

Under Consideration Michael ● Support Manager

2 votes

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Improvement on filter on support

Under Consideration Michael 4 years ago ● Support Manager ● No Comments

2 votes

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Messenger system improvements

Under Consideration Chris ● Support Manager ● Comments: 1 ● Reply 3 years ago by tripletmaintenance

2 votes

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Enable Oauth2.0 for Incoming Mail/Support Manager

Under Consideration Paul S. ● Support Manager

2 votes

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Config Option: Default Support Department

Under Consideration Sebastian 1 year ago ● Support Manager ● No Comments

2 votes

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The 'List-Unsubscribe' header add in All Email.

Under Consideration Tonette T. ● Support Manager ● Comments: 1 ● Reply 1 year ago by MichaelCee

2 votes

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Name field for non-customer tickets

Under Consideration Vincent S. 6 months ago ● Support Manager ● No Comments

2 votes

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Optional Ticket thread when replying

Under Consideration David W. 6 months ago ● Support Manager ● No Comments

2 votes

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"Auto-Closed" tickets still have an "Open" status in Email Notifications

Under Consideration turner2f ● Support Manager ● Comments: 2 ● Reply 5 years ago by Ricky T.

1 vote

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Option to delete a ticket which is not needed like spam mails

Completed Suhesh ● Support Manager

1 vote

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Requests