Requests | Blesta


UX Improvements: Make ticket summary page AJAX aware / edit parameters in summary screen

Jon Morby shared this idea 4 months ago
Under Consideration

Currently to assign a ticket to a staff member, it seems we have to edit each ticket individually and update it.

The only bulk "reassign" operation appears to move a ticket between cutomers rather than letting you bulk assign tickets to staff members

What would be great was if we could click on the Priority/Department/Assigned To fields and change each one without having to drill down into the ticket

It would also be ideal if we can select a bunch of tickets and assign them to an individual

and finally it would be good to be able to filter based on unassigned in addition to those assigned to a staff member.

Comments (1)


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