Requests | Blesta

Requests

Blesta Feedback Topic Idea Support Manager

Option to delete a ticket which is not needed like spam mails

Suhesh shared this idea 6 years ago

Completed

It will be good to have an option to delete a ticket which is created due to spam incoming to departments which are open for public like sales@

I like this idea

Comments (5)

Paul Phillips ● 6 years ago

This was a sponsored item for Blesta 4.3. Tickets will be able to be deleted in that release.

Reply URL

Suhesh ● 6 years ago

Thats great

Reply URL

Starburst Services ● 3 months ago

I can't find the Delete for SPAM tickets. Just find to move them to 'Trash'.

An option to add the IP to the blacklist would be nice also.

Reply URL

Paul Phillips ● 3 months ago

Messages in the trash are deleted automatically. How often these are cleaned out depends on your Support Department setting "Automatically Delete Tickets". The default is never. You can choose 1 to 90 days.

URL

Paul Phillips ● 3 months ago

Under Tools > Blacklist is where you can block IPs or email addresses.

URL