Requests | Blesta

Requests

option to create a ticket for the staff to any email address and no need for them to be under one cl

Suhesh shared this idea 3 years ago
Under Consideration

Any option to open a ticket if the customer is not registered with us like a possible sales cleint so that we can open a ticket with that client email id which will not be registered with us already. I guess this should be simple.

Comments (5)

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Is this so that admins can open tickets with an email address not assigned to an existing client? Right now non-clients can create tickets if allowed, but staff cannot create tickets for unregistered users.

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yes so that staff can create ticket to a possible client who may have came to our live chat or may be any reference which came from another existing client to contact his friend as well etc .

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I endorse this option also.

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Please add this.

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So I had this problem recently. I wanted to email a client to get them to register for an account on Blesta and soon realised that I couldn't. I had to send the email from my POP3 mailbox instead.

It's just one reason of many why I still use a POP3 mailbox for my support desk - this way I can send emails out to non-registered clients and when they reply, it goes back to the support desk and creates a ticket!

Of course, I lose the original message that I sent, so this feature request would be much appreciated please.