Update the messenger system to support 2-way SMS, and the support manager to allow creation/update of tickets via SMS

option to setup a follow up for tickets like create a reply or change the status of the ticket to awaiting reply after x...

it would be nice to allow admin enable/disable rate option per article or globally in KB.

Right now, the only way to quote the last reply in a support ticket is to choose 'quote' for each ticket reply. It would...

Auto-redirect users to the new ticket form when there is only one support department available instead of showing an int...

For example: Set a timer to a ticket, if within X time client did not answer, ticket will go back to "Waiting for staff"...

It will be good to have an option to delete a ticket which is created due to spam incoming to departments which are open...

When you use the filter on the support manager, it reloads when checking for new tickets, but it ignores the filter. So...

When you have a ticket open at the moment, if you click on the client's name it takes you to their profile. I think it w...

When creating a support department that relies entirely on the data entered in the extra fields, it is no longer necessa...

The comment that would be visible to the staff members in ALL client tickets.

Please include Ticket Attachments from the admin in the Client's G-Mail and Yahoo email accounts.

In the interest of SECURITY and server storage . . . We REALLY need the ability to Limit the File Size and Restrict cert...

Need ability to block countries or IP Address of the ticket submitter. It was mentioned in a forum post that Blesta cann...

Need Ability to Get an Admin Nag Notification for Outstanding Tickets A reminder that sends an email to a Staff member t...