Option to delete a ticket which is not needed like spam mails

by Suhesh · 8 years ago

It will be good to have an option to delete a ticket which is created due to spam incoming to departments which are open for public like sales@

Status Timeline

Completed — Feb 20, 2018

by Paul Phillips

Comments (5)

Paul Phillips Staff 8 years ago

This was a sponsored item for Blesta 4.3. Tickets will be able to be deleted in that release.

Suhesh 8 years ago

Thats great

Starburst Services 2 years ago

I can't find the Delete for SPAM tickets. Just find to move them to 'Trash'.

An option to add the IP to the blacklist would be nice also.

Paul Phillips Staff 2 years ago

Messages in the trash are deleted automatically. How often these are cleaned out depends on your Support Department setting "Automatically Delete Tickets". The default is never. You can choose 1 to 90 days.

Paul Phillips Staff 2 years ago

Under Tools > Blacklist is where you can block IPs or email addresses.

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