Hello, It would be good if clients would be able to give a feedback about the support provided. They can rate with stars...

If a customer account has multiple contacts, it would be nice to optionally specify who receives each individual support...

Option for clients to select the service for which they are opening the ticket and list the services along with that lik...

Client can select the service he needs support for while opening a ticket. Staff member can choose the service which is...

Any option to open a ticket if the customer is not registered with us like a possible sales cleint so that we can open a...

It would be awesome if the ticket number could be formatted, similar to how invoices/quotes can be.

Whenever a support ticket is sent with an attachment to a client, please include the attachment in the customers inbox....

"Awaiting Client Reply" ticket status should still be considered as "Open". Currently, a ticket is considered as officia...

I would greatly value the ability to search the content of tickets. You see, I can't quite believe that no one has sugge...

WHMCS released this feature over 3 years ago, and almost all modern email providers have it disabled by default.

I believe it would be awesome to have a rating system for the support tickets where clients can leave a 1-10 star rating...

Allow Ticket Attachments to be Physically Deleted when a Ticket is Deleted/Trashed. Otherwise, we will continue to have...

Make Support Manager work in a multi language environment. Allow to translate: Department names Department descriptions...

Addressing people by their name is not possible if they cannot supply a name. When a non-customer opens a ticket they ar...

Option to enable captchas on ticktes. You should be able to enable/disable captchas public and private client (clients o...