Allow Follow Up Timer Actions in HelpDesk Tickets

by CodiesLAB.Tech · 6 years ago

For example:
Set a timer to a ticket, if within X time client did not answer, ticket will go back to "Waiting for staff" for a follow up by company team members.

Comments (0)

No comments yet. Be the first to share your thoughts!

3 voters

Status Under Review

Category Support Manager