Need Ability to Get an Admin Nag Notification for Outstanding Tickets
by turner2f · 9 years ago
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
A reminder that sends an email to a Staff member that is assigned to remind them that they have a ticket in their queue.
Some staff members forget to reply to tickets and the tickets go unnoticed by them or others.
Could we set set it to "nag" if 1 or 2 days have passed via a CRON ?
Status Timeline
Declined
— Jul 30, 2020
by Jonathan Reismueller
Comments (1)
Jonathan Reismueller
Staff
6 years ago
Seems like a duplicate of https://requests.blesta.com/topic/add-support-ticket-notifications
2 voters
Status
Declined
Category
Support Manager