It would be neater and more user friendly if the pre-defined responses went above the staff signature. At the moment it...

Option to attach a pdf when a staff is invoicing for extra works done or manual billing for other than normal services h...

Kindly add an option to delete a single response from a support ticket (like it may be a duplicate response or unnecessa...

Display whether a client has seen the ticket - Unsure how that'd be done with emails, Maybe add a pixel? Essentially so...

Please make the "Priorities" to be colored buttons for Support Tickets within ADMIN area. This way the priorities of eac...

Situation/Story: When staff creates a ticket with a client, they need to select a support department and a staff member...

Blesta Email Goes to spam sometime on yahoo and gmail. The 'List-Unsubscribe' header is missing. Including this header a...

The title says everything. Currently, if there is a link in the support ticket and when clicked, it opens in the same wi...

Can you please make it so that we can MANUALLY RE-allocate a ticket to any account ? Sometimes these tickets are posted...

As Microsoft and Google are now mandating OAuth connections, with more providers in the future, importing emails to the...

Need ability to Limit the File Size and Restrict certain File types from Upload within the Support Manager ? Such as .ex...

We find difficulty operating support manager to the current state. I suggest the following changes for better flexibilit...

I think it would be nice if the ticket is in the "In Progress" status, replies keep you on the ticket. For example: butt...

When you select "Allow only clients to open or reply to tickets" you'll be able to select an optional multi-select box t...

Need ability to RE-Assign Tickets to Sub-Accounts. Currently you can only re-assign tickets to the MAIN person on the ac...