Option to re-assign ticket client and other proposions.
by John · 6 years ago
We find difficulty operating support manager to the current state.
I suggest the following changes for better flexibility and management.
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Being able to change ticket clients.
Examples:
#1 A contact of the client not created in blesta sends an email on our support department. I want that ticket under my client.
#2 A client opens a ticket through the open a ticket form without login. The system does not detect the e-mail. Therefore, ticket is not assigned to client. -
Being able to open tickets to non clients.
Examples:
#1 Sales. -
Option to open ticket to contacts directly with an option to include the primary client if we want to.
Examples:
#1 Client has 25 employees. I don't want to annoy Chuck the CEO every time Karen from HR forgets how to change the print setting to grey scale.
Status Timeline
Comments (6)
Really need this feature.
This was declined because it's already possible. Under Support >Tickets, check the box next to a ticket that you want to move, then select the "Reassign" option and enter the client to reassign the ticket to.
Hello Paul,
What about the other 2 things?
- Being able to open tickets to non clients.
- Option to open ticket to contacts directly with an option to include the primary client if we want to.
The second one is really important especially for Cloud/Managed Service Providers.
Please create a separate request for each of those items. Every request should be for a single feature, as they are more likely to be accepted.
In what version was this feature introduced ?
4 voters