Requests | Blesta

Requests

Staff/Internal knowledgebase

Chris shared this idea 3 months ago
Under Consideration

Have a secondary knowledgebase for staff - Like company guides or useful cheatsheets we can store within the admin area!

Ideally only accessible to staff users - Maybe with varying permission levels

L1 tech support - See the answers to "How do I change my password"

L2 tech support - More advanced articles

Billing dept - See billing related guides

Sales dept - Could see role specific guides

So on, So forth! I think it'd add value to the staff interface!

Comments (3)

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I'd suggest setting up a dokuwiki or something and linking that by adding a navigation menu item for staff. The downside is there is no SSO for that (wich means your staff has to remember blesta and dokuwiki credentials).

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Hi there, we use the ticket responses for this issue, I don't know if that will help you but I do like the idea.

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It's not something that's make or break for me - I just feel it'd add huge value to Blesta! :) Thanks for the suggestion though Mike!