Requests | Blesta

Requests

Support PIN

Tonette Thompson shared this idea 1 week ago
Under Consideration

Client can generate a Support Pin

Pin will expire after x hours automatically (You can set the number of hours from the settings)

You can deny admins from clicking through to the client's profile once the pin has expired (This is optional in the settings)

You can make PINs automatically expire once the admin has clicked through to the client's profile (This is optional in the settings)

You can choose which admins have super admin privileges which will allow you to see all support pins, delete expired support pins, and unexpired and expired support pins

Choose the length of the security pin in settings, allowing you to create a pin of any length

Show support pin on client summary page in admin area

Hide the support pin link from the navbar

Disable / Enable the generate PIN button in the client area

Enable Pin Show in Side Bar OR Support Menu OR Both

Dashboard Widget

Hide full pin

Pin Tool Tip

Contact Limitation to access or change the pin

Showing error when staff don't have permission

Multi-Active Pin

Pin Encrypted

Staff required approval or pin to access all client data

Time-based agents limit for accessing client data

Auto change password option after staff sees client password

Hide Client Service Password

Allow your support team can access client data when a client ticket is assigned to them

Comments (2)

photo
1

Have you looked at this free 3rd party support pin plugin? https://marketplace.blesta.com/#/extensions/98-Support%20PIN

photo
1

Not working anymore.Better blesta team make it like this.

Thanks

photo
You can't vote. Please authorize!