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Requests

Upgrade / Downgrade emails

Michael shared this idea 3 years ago
Under Consideration

It would be nice if staff and clients had an email confirmation for updates / downgrades of packages and configurations. That would alert staff to upgrade manual provision items and also alert customers to say that it has been completed.

Comments (4)

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1

This would be a new email template (probably 2, one for staff, one for clients). Any suggestions on the language for upgrade/downgrade emails?

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Maybe something like this mate:

  1. Hello client name,

    This is a confirmation for your {upgrade/downgrade.notice} service. Please allow 5-10 minutes for the cron to run and process it.

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Hello [client name],

Your [upgrade/downgrade.notice] request has been received and will be processed within the next [cron_time] mintues. As soon as this has been completed, the changes will be visible within your account area.

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2

this email should make in consideration for paid invoice of upgrade .

so it should two email,

1 - when the client is request upgrade/downgrade

2- when the upgrade/downgrade made sucessfully .