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Blesta Feedback Topic Idea Support Manager

"Sticky HelpDesk Comments" Feature

CodiesLAB.Tech shared this idea 6 years ago

Under Consideration

The comment that would be visible to the staff members in ALL client tickets.

I like this idea

Comments (5)

Michael ● 6 years ago

Can you please elaborate more on this request because you can leave notes already for the tickets and they are shown to just the staff.

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CodiesLAB.Tech ● 6 years ago

A sticky note that would be in any ticket that client opens, visible to support staff.

Like any important information that management wants a support team to know about the client.

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Michael ● 6 years ago

I don't see the need for this I'll see what Paul says but I think client notes are fine for important information.

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Paul Phillips ● 6 years ago

For clarity, the sticky note would appear only for tickets associated with a particular client? So any and all tickets associated with the client would have the sticky note appear in them at the top of the page? Where would you add/edit such a note?

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Ricky Torres ● 5 years ago

I think they do mean when a staff is VIEWING a ticket to visually see the notations instead of having to visit the client him/her/their selves account just to see it right?

I mean what if a client prefers to be referenced as Sam instead of Terry? How would a random staff member gets this memo instead of hoping they see it on Terry's Account Page?

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