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All Ideas
Ability to Designate who Received Paid Invoices
Under Consideration
Jason R.
●
Support Manager
6
votes
Vote
Option to enable captchas on tickets
Planned
g4m3r
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Michael
6
votes
Vote
Need the ability to MANUALLY RE-allocate a ticket to any account
Completed
turner2f
●
Support Manager
●
Comments:
1
●
Reply
6 years
ago by
espse
5
votes
Vote
Allow 'Additional Contacts' to Open & Reply to Support Tickets
Under Consideration
Matt M.
●
Support Manager
●
Comments:
2
●
Reply
2 years
ago by
Rose A.
5
votes
Vote
HelpDesk Tickets Reminders
Under Consideration
CodiesLAB.Tech
4 years
ago
●
Support Manager
●
No Comments
5
votes
Vote
Add pre-defined responses above signatures
Under Consideration
Michael
●
Support Manager
●
Comments:
1
●
Reply
2 years
ago by
Danny
5
votes
Vote
HTTP(S) Endpoints for incoming email
Under Consideration
Paul S.
1 year
ago
●
Support Manager
●
No Comments
5
votes
Vote
Need Ability to Limit File Size and Restrict File Types from Upload
Under Consideration
turner2f
●
Support Manager
●
Comments:
4
●
Reply
3 years
ago by
Ricky T.
4
votes
Vote
option to setup a follow up for tickets
Under Consideration
Suhesh
6 years
ago
●
Support Manager
●
No Comments
4
votes
Vote
Option to re-assign ticket client and other proposions.
Already Possible
John
●
Support Manager
4
votes
Vote
Make Support Manager multi language capable
Under Consideration
Luis M.
2 years
ago
●
Support Manager
●
No Comments
4
votes
Vote
Support Manager: Tag to quote last response
Under Consideration
ewh
●
Support Manager
●
Comments:
6
●
Reply
7 years
ago by
ewh
3
votes
Vote
Option to attach a pdf when a staff is invoicing for extra works done or manual billing
Under Consideration
Suhesh
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Suhesh
3
votes
Vote
Allow Follow Up Timer Actions in HelpDesk Tickets
Under Consideration
CodiesLAB.Tech
4 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Forward to new ticket form when there is only on department setup
Under Consideration
Michael H.
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
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