Requests
Right Now Blesta's Support Manager is integrated in the client area, so that any department will show a "create ticket" form.
I want to propose that we add the ability to make two new department types.
- Phone
- Livechat
Flow:
User lists the departments and selects a Department:
Department: Phone-Support => show a page with
- Phone Numbers
- Office-Hours
Department: Emergency-Support => show a page with
- Phone Number
- Office-Hours: Avalible - 24/7
- Extra Text: " Calls for non-emergency Situations will be billed at 100 Euro for each hour".
Department: Support-Tickets => Show a page with
- Create Ticket Form
Department: Support-Livechat => Show a page
- Embedded Image (Chat online/Offline, this gets generated by most livechat systems).
- Support Hours
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Bonus Setting: Hide Department outside of office-hours.
I like this idea
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