Support Department - Type: Phone / Livechat
Right Now Blesta's Support Manager is integrated in the client area, so that any department will show a "create ticket" form.
I want to propose that we add the ability to make two new department types.
User lists the departments and selects a Department:
Department: Phone-Support => show a page with
- Phone Numbers
Department: Emergency-Support => show a page with
- Phone Number
- Office-Hours: Avalible - 24/7
- Extra Text: " Calls for non-emergency Situations will be billed at 100 Euro for each hour".
Department: Support-Tickets => Show a page with
- Create Ticket Form
Department: Support-Livechat => Show a page
- Embedded Image (Chat online/Offline, this gets generated by most livechat systems).
- Support Hours
Bonus Setting: Hide Department outside of office-hours.