It would be helpful to have an option in the Ticket Reply section to allow the entire ticket thread to be sent along wit...

Hello - Again, need an additional option to customize what contacts on an account gets what emails. A lot of the time, p...

The ability to delete selected tickets from the admin area vs. logging into the database everytime to clear tickets that...

the actual KB articles, allow HTML tags and mush more , it would be helpfull if we can upload images and add htem to our...

[image attachment not migrated] Add either the clients first and last name (or Company Name) or the email address (if th...

The new "blocking" tool is great, however it would be nice if we had a bulk action which would allow us to mark a ticket...

Some of us host our SMTP servers on different hardware to our HTTP(S) server meaning we are currently limited to either...

I personally think it would be easier for clients to realize the status of tickets when they view them from their accoun...

The ability for 'additional contacts' to be able to open and reply to support tickets is an essential feature of a suppo...

Currently to assign a ticket to a staff member, it seems we have to edit each ticket individually and update it. The onl...

Have an option in the ticket system to have an option for a custom autoreply, so you can have 1 for Abuse, 1 for Support...

Please add a WYSIWYG for the "Support Ticket System". There is a WYSIWYG for the "Email Client" function, but not for th...

If client didn't get answer within X amount of time, staff will get a reminder that the ticket still waiting a response....

Currently you can either select staff and customer receive ticket notifications, or they don't Ideally we may want staff...

Add filters to allow us to filter all tickets by department, client, date range, status, priority and assigned to. This...