Need a WYSIWYG for the "Support Ticket System"
by turner2f · 9 years ago
Please add a WYSIWYG for the "Support Ticket System".
There is a WYSIWYG for the "Email Client" function, but not for the Support Ticket System .
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When the Support Ticket System sends out an email with a reply, the text is small, plain and has NO space height between the lines.
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Comments (5)
normally ticket is just text with questions answers , not sur why you will need the HTML tags?
The support system supports Markdown, always has, no HTML. We are planning to use a markdown editor like stackedit.io and already have a task assigned for this at https://dev.blesta.com/browse/CORE-2299
Awesome.
Thank you.
Is this still being planned for implementation ?
No, the support system supports markdown. HTML can be dangerous. A markdown editor has since been added as mentioned, it's available to both clients and staff to format their responses similar to a WYSIWYG editor.. but for markdown.
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