Requests | Blesta


Support Tickets: Specify Ticket Contacts

Evolve Web Hosting shared this idea 2 years ago
Under Consideration

If a customer account has multiple contacts, it would be nice to optionally specify who receives each individual support ticket. By default, all contacts receive the ticket unless certain contacts are un checked. For example, if the billing department sends a ticket about a past due invoice (or any other billing related matter), there is no reason for anyone not affiliated with billing concerns to receive that ticket.


Comments (1)


Is there any update for this? I think there is good support for it.