Requests
Category
Support Manager
Under Consideration
Currently you can either select staff and customer receive ticket notifications, or they don't
Ideally we may want staff to still receive a notification but not always the customer
Also inbound emails could do with a rate limit function (so when auto responders keep opening tickets for each other we don't end up with over 1,000 new tickets an hour)
Even better would be some form of auto responder detection, however this is fraught with problems
I like this idea
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