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Requests

Support Manager - Interface Upgrade Suggestions

turner2f shared this idea 1 year ago
Under Consideration

Prior to Blesta 4.0 Stable there was a plugin by Paulo V. called Support Manager Pro. In Blesta v 4.0 Stable it no longer works.

https://www.blesta.com/forums/index.php?/topic/2001-plugin-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/&

Please consider updating the Blesta Core Support Manager with the following user-friendly, intuitive interface.

INTERFACE EXPLAINED:

  • Main Tickets called "From/To" that display the Name/Link of the Ticket client, to easy access.

  • Merge any tickets, and not only tickets assigned to a client

  • On "Reply/View" a ticket the "Notes" are displayed in full yellow and not only the title to easy see what are notes.

  • On "Reply/View" all the "Logs" and "Client Replies" are displayed with the title in "Grey" and not "Blue" to easy see the "Staff Replies
  • On "Reply/View" all the space between entries where reduced to optimize space in all replies/logs/notes
  • When a client name is in "Red" it is not a Registered Client, when it is "Green" the client already exists.

  • The ability to ACTUALLY DELETE a ticket from the the database, instead of allocating it as "closed"

SCREENSHOT 1

support_managerpro_1

SCREENSHOT 2

support_managerpro_2

SCREENSHOT 3

The ability to have the client tickets displayed on the client's dashboard.

supportmanagerpro_2016-4

SCREENSHOT 4

Need a side-navigation bar where the tickets can be compartmentalized and filtered for user-friendliness.

"Open", "Awaiting Reply". "In Progress", "Closed", "Spam" and "Trash"

supportmanagerpro_2016-3

Comments (1)

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Any option to attach a pdf file while creating an invoice manually ? Any option to show all notes added under a ticket to show up in top and not in between ?Any option to open a ticket if the customer is not registered with us like a sales cleint so that we can open a ticket with a possible client ? Any option to show the services and select the service which they are opening the ticket in relation like there is similar one in WHMCS for Support manager ?