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All Ideas
Support Manager: Tag to quote last response
Under Consideration
ewh
●
Support Manager
●
Comments:
6
●
Reply
7 years
ago by
ewh
3
votes
Vote
Need ability to RE-Assign Tickets to Sub-Accounts
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Make the "Priorities" to be colored buttons for Support Tickets within ADMIN area
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Support Manager Client tickets overview
Under Consideration
Michael
●
Support Manager
2
votes
Vote
Allow Ticket Attachments to be Physically Deleted when a Ticket is Deleted/Trashed
Under Consideration
turner2f
●
Support Manager
●
Comments:
1
●
Reply
1 year
ago by
ProfoundIT
7
votes
Vote
Search content of tickets
Planned
Alk
●
Support Manager
●
Comments:
7
●
Reply
3 years
ago by
turner2f
13
votes
Vote
Allow 'Additional Contacts' to Open & Reply to Support Tickets
Under Consideration
Matt M.
●
Support Manager
●
Comments:
2
●
Reply
2 years
ago by
Rose A.
5
votes
Vote
Option to enable captchas on tickets
Planned
g4m3r
●
Support Manager
●
Comments:
2
●
Reply
3 years
ago by
Michael
6
votes
Vote
add image upload to KB article in support manager
Planned
Mohamed A.
●
Support Manager
●
Comments:
2
●
Reply
6 years
ago by
Mohamed A.
7
votes
Vote
Option to re-assign ticket client and other proposions.
Already Possible
John
●
Support Manager
4
votes
Vote
Need Ability to Get an Admin Nag Notification for Outstanding Tickets
Declined
turner2f
●
Support Manager
●
Comments:
1
●
Reply
3 years
ago by
Jonathan R.
2
votes
Vote
Need ability to block countries or IP Address of the ticket submitter
Under Consideration
turner2f
3 years
ago
●
Support Manager
●
No Comments
2
votes
Vote
Allow Follow Up Timer Actions in HelpDesk Tickets
Under Consideration
CodiesLAB.Tech
4 years
ago
●
Support Manager
●
No Comments
3
votes
Vote
Support Tickets: Include attachments from Blesta admin to clients in their inbox
Completed
ewh
●
Support Manager
●
Comments:
12
●
Reply
2 years
ago by
Michael
16
votes
Vote
Ticket Number Formatting
Under Consideration
Markus S.
4 months
ago
●
Support Manager
●
No Comments
3
votes
Vote
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