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Requests

Version 4.0 - Sub-Account Emails Receive a "Ticket Bounce" email notification

turner2f shared this idea 1 year ago
Under Consideration

I just upgraded to the Stable version of Blesta 4.0

Sub-Accounts still cannot send support emails from outside of Blesta.

They still get bounced.

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This means that "sub-account" clients will have to always be mindful to login in order to post tickets. Which of course they won't be because that is human-nature.

Unfortunately, we live in a fast-paced world where people are a slave to their own familiar habits of posting tickets from their email clients outside of Blesta.

And even IF they do try to login, they cannot remember their username ( palm slap to the head ) .

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Without this function, we have to constantly remind our "sub-account" clients to login to post.

We would "open" up our ticket system for anyone to post, but then it opens us up to the issue of getting spammed.

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Please consider adding this to a patch.

So that the process of posting tickets outside of Blesta can be a more seamless one.

Thanks in advance.

Look forward to your reply.

Comments (2)

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UPDATED NOTE :

The bounce for SUB-accounts still occurs in Version 4.0 STABLE

But it happens when the Department Email is set to YES for "Allow only clients to open or reply to tickets"

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RESOLVED.

Super weird, man .

But I DIS-abled all the plugins, then RE-enabled them again.

Now the SUB-Account emails are coming through.

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Any idea as to why doing this worked ?

Cache Issue ?

Look forward to your reply.