Requests | Blesta

Requests

option to create a ticket for the staff to any email address and no need for them to be under one cl

Suhesh shared this idea 7 months ago
Under Consideration

Any option to open a ticket if the customer is not registered with us like a possible sales cleint so that we can open a ticket with that client email id which will not be registered with us already. I guess this should be simple.

Comments (2)

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Is this so that admins can open tickets with an email address not assigned to an existing client? Right now non-clients can create tickets if allowed, but staff cannot create tickets for unregistered users.

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yes so that staff can create ticket to a possible client who may have came to our live chat or may be any reference which came from another existing client to contact his friend as well etc .