Requests | Blesta

Requests

option to create a ticket for the staff to any email address and no need for them to be under one cl

Suhesh shared this idea 10 months ago
Under Consideration

Any option to open a ticket if the customer is not registered with us like a possible sales cleint so that we can open a ticket with that client email id which will not be registered with us already. I guess this should be simple.

Comments (2)

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Is this so that admins can open tickets with an email address not assigned to an existing client? Right now non-clients can create tickets if allowed, but staff cannot create tickets for unregistered users.

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yes so that staff can create ticket to a possible client who may have came to our live chat or may be any reference which came from another existing client to contact his friend as well etc .