Right Now Blesta's Support Manager is integrated in the client area, so that any department will show a "create ticket" form.

I want to propose that we add the ability to make two new department types.

• Phone
• Livechat

Flow:
User lists the departments and selects a Department:

Department: Phone-Support => show a page with

• Phone Numbers
• Office-Hours

Department: Emergency-Support => show a page with

• Phone Number
• Office-Hours: Avalible - 24/7
• Extra Text: " Calls for non-emergency Situations will be billed at 100 Euro for each hour".

Department: Support-Tickets => Show a page with

• Create Ticket Form

Department: Support-Livechat => Show a page

• Embedded Image (Chat online/Offline, this gets generated by most livechat systems).
• Support Hours

Bonus Setting: Hide Department outside of office-hours.