Average ticket response time
by Sebastian · 5 years ago
It would be very nice to get tracking on response times to tickets.
Ie:
client 1 opens a ticket at 12:00, sales department responds by 12:15
=> 15 minute response time.
client 1 opens another ticket at 16:30, sales responds by 16:35
=> 5 minute response time
client 1 updates ticket 1 at 17:00, sales responds by 17:30
=> 30 minute response time
so math: (15+5+30 ) / 3 = 16 minute average response time.
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Comments (4)
I spoke about this to Paul ages ago I'd love to see it :D
https://www.blesta.com/forums/index.php?/topic/981-average-ticket-response/
And I believe linked to: https://dev.blesta.com/browse/CORE-395
Agreed would be brilliant feature to have. Reassuring clients that we are quick typically speaking but should a ticket takes longer then they sure to understand it just the complexity of the ticket, time of day, etc.
Be nice to add this into data feeds!
Any update? I see that the linked Agile board hasn't been updated since 28/Sep/17 2:32 PM mind blown
9 voters