A client may have added multiple contacts option but when I open a ticket with the client, I am not able to select the n...

Some times we may need to send mails to multiple persons and all persons will not be added as contact like a one time de...

To create a ticket who do not have any login with us so far, Scenario is he came on chat in tawk.to and asked for a deta...

Sometimes staff beat me to replying to a ticket, so I think it would be a neat feature to see if a staff user is viewing...

in support manager KB, if the title is long is better to truncate the title or to make a new design listing of articles...

We upgraded to the stable 4.0 version Support Tickets that are "Auto-Closed" due to NO activity do not get a status of "...

Currently, it is not possible to link to a hidden support department. This can be useful in situations where you would l...